TÉRMINOS Y CONDICIONES

From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments.

All orders are currently shipped from Denmark and we ship worldwide. All orders have track and trace.
We dispatch all orders within 1-2 business days.

Shipping of art:
– Europe: 2-6 business days – Rest of the world: 5-12 business days*

Shipping of frames:
– Europe: 2-6 business days – Rest of the world: 5-12 business days*

* Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
Our frames are shipped in a extra strong protective cardboard box. If you buy both prints and matching frames we will frame the prints for you unless you tell us otherwise. Then the prints are ready to hang on the wall when you receive them. Otherwise the prints will just be packed in a separate cardboard tube and included in the same package with the frames.
Products in stock are normally delivered within the number of working days shown on the Website. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
Note! We can’t take responsibility for any delays out of our control, like customs delays etc.

You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, order number and a specification of which products that the withdrawal relates to, for example by using the web form on the Website. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well-packaged, in good condition and in their original box and/or packaging.

When you withdraw an order, we will refund the price that you have paid for the products withdrawn, including any shipping costs for standard delivery to you if the order hasn't been shipped. From the amount to be refunded, we will however deduct any depreciation in the value of the products if such depreciation is due to the fact that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs are further only refunded if the withdrawn products form a whole order and haven't been shipped from our location and are therefore not refunded if you cancel only parts of an order. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay for the withdrawn products unless otherwise agreed.

Your right to withdrawal does not apply to orders or contracts that:
* relate to a service which has been fully performed, if by placing the order you have consented to commencement of performance of the service and acknowledged that there would be no right to withdrawal after performance of the service;
* relate to goods or a service for which the price is dependent on fluctuations in the market which we cannot control and which may occur during the period between you receiving the withdrawn products and your notification to us of the withdrawal of the order;
* relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalized;
* relate to goods which may quickly deteriorate or expire;
* relate to goods with a broken seal which is not suitable for return due to reasons of health or hygiene, and the seal has been broken by you;
* relate to goods which, after delivery, by their nature, are such that they are mixed with other items so that the items cannot be separated;
* relate to a sealed audio or video recording or sealed computer software and the seal has been broken by you ;
* relate to individual issues of a newspaper or magazine;
* relate to digital content which is supplied other than on a tangible medium, if you have expressly consented to delivery in such way and acknowledged that there would be no right to withdrawal;
* relate to cultural events, sporting events, or any other similar leisure activity, food service, catering, or any other similar service, accommodation, transportation of goods or vehicle rental, where we are to provide the service on a specific day or during a particular period.